FAQs

🎀 Frequently Asked Questions (FAQ)

📦 1. How long does delivery take?

Shipping times vary depending on your location.

  • Local orders: usually 5–10 business days

  • International orders: usually 10–20 business days
    We always do our best to deliver as quickly as possible. You’ll receive a tracking link once your order is dispatched.

🚚 2. Do you offer tracking on orders?

Yes! As soon as your order is shipped, we will send you a tracking number via email so you can follow its progress.

🔁 3. Can I return or exchange an item?

Yes, we accept returns within 14 days of delivery, as long as the item is:
✔️ Unused
✔️ In original packaging
✔️ In resale condition

Please note: custom or personalised items cannot be returned unless they are damaged or faulty.
To request a return, email us at [your email].

💳 4. What payment methods do you accept?

We accept secure payments via:

  • Credit/Debit Cards

  • PayPal

  • Other trusted payment providers (as shown at checkout)

Your payment information is protected and encrypted.

❌ 5. Can I cancel or change my order?

You can cancel or modify your order within 24 hours as long as it hasn't been processed or shipped.
Once shipped, we can no longer update your order.

🛍️ 6. Are your products exactly as shown?

We aim to show products as accurately as possible. However, slight variations may occur due to lighting or screen settings. If the product is significantly different, we’ll work with you to find a solution.

📸 7. Do you offer custom or personalised designs?

Some items can be personalised! If you're looking for something customized, please contact us before ordering with your idea, and we’ll let you know what’s possible.

💌 8. Who do I contact if I have an issue with my order?

You can reach us anytime at [your email].
Please include your order number and photos if applicable — we’ll reply as quickly as possible.

🎁 9. Can I purchase items as a gift?

Absolutely! Our products are perfect for brides, bridesmaids, and wedding events. If you'd like us to include a gift message, just let us know at checkout or by email.

📍 10. Do you ship internationally?

Yes, we ship worldwide! Delivery times and rates may vary depending on location. All costs are shown during checkout.

💬 Still have questions?

We’re happy to help!
📧 Email us anytime